Mountain bike related post. If you’re not interested, move along.
This is getting ridiculous.
Friday I decided to go for a ride. Headed downstairs to grab Ike, and noticed he was pretty slippery. Oil all over the place, dripping happily from the fork, forming a nice puddle on the ground.
So I head back to Fairfax Cyclery, and show them the carnage. Hey lads, so umm…. you know that fork rebuild I paid for less than two weeks ago? You might want to take a look at this. And the cheeky feckers had the nerve to tell me that it had nothing to do with them. “Oh, we never touch the uppers on a rebuild, it’s all the lowers. We never touch the o-rings, and that’s obviously what’s gone wrong here. Totally different problem. Gonna cost you a new set of o-rings, and umm… we’re gonna have to rebuild the fork again.” But I just PAID you guys to rebuild the fork!! “Yeah, but that had nothing to do with it. Now, since all the oil’s leaked out again, we’re gonna have to replace all the oil, and that’s basically a new rebuild. Oh, and we’re completely booked solid, so we won’t be able to even look at your bike, let alone order parts, until next Tuesday.” What made it even better is they started saying crap like “Ohh, it’s a Reba! And a 2006? Yep, those ones ALWAYS have this problem.”
Jesus, if you KNOW these things have a problem, isn’t that something you’d LOOK for? Especially when someone brings in a fork for a FULL REBUILD?
So feck ‘em. I wheeled Ike out of there, promising never to set foot in that place again – and tell of their “service” to friends, and on Yelp. Instead, I took Ike to where I should have taken him in the first place – Sunshine Cycles, just down the road from that shitheap. (When I replaced the XR rockers a few weeks back, I needed new rocker bolts, and since Sunshine is a Turner dealer, they were able to hook me up). Ian, the chap behind the counter, gave it a quick look. Let me know that they were pretty booked in terms of service, but called SRAM with the intention of diagnosing the problem, ordering the parts needed, and then having the service appointment squared away for the day the parts showed up. After a few minutes, he was on the blower with a tech. First thing he did, was try and get it done for free, telling them it was a warranty job. (No go, the cute hoor at SRAM wanted the serial off the fork, which confirmed it was an 06 model.) Anyways, after some more back and forth, the problem was found. Wasn’t the o-rings at all, was the damper. The seals in there had blown, and unfortunately, SRAM doesn’t make those replaceable – the whole damper had to be replaced. The flipside of that is that the fork doesn’t need a rebuild at all. In fact, it would be such a quick job, and they felt bad about this having to be done after me paying for a full rebuild, that they were going to let the labour charges slide. (They are marking up the damper though, charging me $75 as opposed to the $50 I can get it for online myself.)
Anyways, upshot of it all is that I should be getting Ike back on Wednesday, ready to roll, for about $90. Whereas Fairfax were going to have me waiting about a week longer, charging me 50% more, and that wouldn’t have fixed the problem. At all.
In the meantime, looks like I’m on the trainer. Two thumbs up for the lads at Sunshine. I’ll be picking Ike up armed with their beer of choice, and no other shop will be getting my business.
Now playing: Kasabian – Underdog